There are always a number of questions when you first visit a physiotherapist and below we will answer a few of the commonly asked ones when you visit Central Baldivis Physiotherapy. If we haven’t addressed any queries you may have, please feel free to give us a call on 08 9523 0905 or email us at email@example.com
Do I need a referral?
No you do not need a Doctor’s referral to see a physiotherapist at Central Baldivis Physiotherapy, however if you are under the age of 16 years we require a parent to provide authority and be present at the consultation.
Referrals are only required if you wish to claim physiotherapy services through Medicare via an Enhanced Primary Care Plan (EPC), the Department of Veterans Affairs (DVA), Workers Compensation or the Insurance Commission of Western Australia (ICWA).
How long does it take?
With ‘You’ as the core of our service, Central Baldivis Physiotherapy practitioners always ensure that listening and communicating with our clients is our priority so that you never feel rushed.
Initial consultations take approximately 20 minutes and we ask that you arrive 10 minutes early in order that registration paperwork can be completed. Follow-up consultations are generally 20 minutes in length, however may be up to 40 minutes depending on the treatment required.
Can I claim under my private health insurance?
Yes. Our Physiotherapists are registered with all the major private health care providers, this allows you to claim your refund from these providers at the time of consultation through our HICAPS facility, which we have on site. Please note however, that the amount of refund will be dependent upon the extent of your personal policy. For further details with respect to this please contact your personal health care provider.
How do I pay for my appointment?
Payment for all accounts is required at the time of your appointment either by cash, EFTPOS or credit card. Our HICAPS facility allows you to claim your rebate immediately from most private health insurers, thereby only leaving the gap payment to be made.
What should I expect at my first visit?
On your first appointment we will discuss with you your injury/complaint which we will diagnose and treat. This could consist of advice, hands on treatment or exercises to do at home. To ensure that we have all the information to hand can you please ensure that you bring any referrals, relevant test results, x-rays, MRI’s, CT scans or Ultrasounds. If you are currently taking any medications it would also be helpful to bring a list with you.
We will also discuss how you will manage your diagnosis, further appointments required and approximate recovery time.
What should I wear to my appointment?
Loose, comfortable clothes that allows the Physiotherapist to access the injured area to effectively assess and treat. If you are attending any gymnasium facility with your physiotherapist, please wear appropriate gym attire and bring your own towel.